What materials are used in your pet/poultry products? Are they safe and non-toxic?

All our products are made with brand-new, non-toxic plastic materials manufactured in certified factories in Taiwan. The materials are clean, safe, durable, and meet strict quality standards.

What animals are your products suitable for?

Our product range is diverse and suitable for dogs, cats, rabbits, hamsters, chickens, pigeons, reptiles, and various other small animals—designed to meet the needs of pet owners and animal industries.

Can your products be used outdoors?

Yes. Our products are made with thick, weather-resistant plastic materials that are suitable for outdoor use. However, actual durability may vary depending on climate conditions such as UV exposure and temperature changes.

Do your products require assembly? Are instructions included?

Some products require simple self-assembly. We provide clear instruction manuals with each product, and for certain items, tutorial videos are also available to assist with setup.

Do you offer customization, such as branding or colors?

Yes! We offer customization options including branded logos, custom colors, and special packaging. Please contact us with your requirements, and our team will assist you.

Do you offer international shipping? How are shipping costs calculated?

Yes, we offer both sea and air freight worldwide. Shipping costs vary depending on destination, volume, and delivery time. Please contact us with details for a quote.

How soon will the order be shipped?

Sea freight orders typically ship within 30–45 working days (depending on quantity). Air freight orders are usually shipped within 7 working days.

What payment methods are accepted?

We accept the following payment methods for international orders:

  • Telegraphic Transfer (T/T)

  • Letter of Credit (L/C)

  • Western Union

Where is your brand from? Do you own your own factories?

We are an original Taiwanese brand headquartered in Tainan City. We own four factories and welcome visits from domestic and international partners by appointment.

Are your products made in Taiwan? Do you have export certifications?

Yes, all our products are 100% made in Taiwan and come with multiple export and quality certifications, including:

  • Taiwan Factory Registration Certificate

  • D&B (U.S.) Third-Party Business Verification

  • TÜV Certification (Germany)

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